Event rental questions, answered

Plan your rental order with clear information about quotes, payments, delivery and pickup.

How do I reserve equipment?

Choose your equipment and event date, review your quote, sign the contract and make the required payment. A submitted quote by itself is not a confirmed reservation. Check your contract for the deposit required for your order.

When is the balance due?

IO sends a balance reminder 48 hours before the event start date. You can also return to your contract at any time to pay the remaining balance early. Your contract contains the payment terms for your booking.

How much is delivery?

Delivery and setup charges depend on your address, selected equipment, access and timing. Review the final quote for your event rather than relying on a flat delivery estimate.

Can I pick up my order?

Eligible items may be collected in Mount Dora or Apopka, as selected in your quote. Contact us, or we will contact you, to arrange pickup and return instructions. Confirm vehicle capacity and item eligibility with our team.

What details should I include?

Include the venue address, event-day contact, gate code, setup surface, stairs or other access restrictions, and any timing requirements. Tell us about venue rules before reserving.

Can I change or cancel my order?

Contact our team to discuss a change. Availability, pricing and cancellation terms depend on your signed contract; a request does not automatically change a reservation.