Browse our most frequently asked questions list below to learn everything you need to know!

To secure your rental equipment and ensure availability for your desired date, we recommend placing your reservation as early as possible. The earlier you book, the better chance you have of securing the items you need for your event. To confirm your reservation, we require a 25% non-refundable deposit to be paid at the time of booking. The remaining balance is due within 48 hours of your event. This deposit policy helps us manage inventory and ensures that equipment is reserved exclusively for your event. By booking in advance and adhering to our deposit policy, you can avoid disappointment and enjoy a seamless rental experience for your event.

If you require delivery for your rental equipment, we offer convenient delivery services to locations within a 20-mile radius from our designated location for a flat rate of $50. For locations beyond the 20-mile radius, the delivery fee is calculated at $4 per mile. Please note that delivery is to ground level areas such as a garage or loading dock within close proximity to the delivery vehicle.

It’s important to be aware that additional charges may apply for specific delivery circumstances, such as transporting equipment long distances by hand, moving furniture or other obstacles, climbing stairs, accessing decks, or utilizing elevators.

If you have rented only a tent from us, we kindly request that all items under the tent are removed after your event. Failure to do so may result in an additional pickup fee if we need to return to collect the items.

Furthermore, all rental items must be assembled and left in the manner in which they were delivered by Central Florida Event Rentals LLC to avoid incurring additional fees.

We strive to provide transparent pricing and exceptional service, and our delivery policies are designed to ensure a smooth and hassle-free experience for our valued customers. If you have any questions or special requirements regarding delivery, please don’t hesitate to contact us.

If an item breaks during your rental period, we offer a Damage Waiver option for added peace of mind. With the Damage Waiver, all rental equipment is covered up to 8% of its value in the event of damage or breakage. However, if the cost to repair or replace the item exceeds the 8% coverage limit, you will be notified and charged accordingly.

It’s important to note that the customer is responsible for all equipment from the  delivery until picked up by our staff. This means that you are accountable for any missing or damaged equipment during this time.

If any equipment is missing or damaged beyond normal wear and tear, you will be responsible for covering the replacement costs. We strive to maintain our inventory in excellent condition, and we appreciate your cooperation in ensuring the safe handling and return of all rental items.

Our goal is to provide reliable and high-quality rental equipment for your event needs. If you have any questions or concerns about our Damage Waiver or rental policies, please feel free to reach out to our team for assistance. We are here to help ensure a smooth and successful rental experience for you.

Yes, our professional crews are available to set up and breakdown rental equipment for your convenience. All tent rentals include setup and breakdown as part of the pricing package.

For tables and chairs, setup and takedown services may also be provided at a reasonable charge. However, please note that our crews do not place linens on tables. Linens will be provided and bagged for your convenience, but prior arrangements must be made for this service to ensure proper time allocation.

If you require setup and takedown services for tables and chairs, please let us know in advance so that we can accommodate your request. In the absence of prior arrangements, our drivers may need to call for authorization if this service is desired upon delivery.

We are committed to providing excellent service and ensuring that your event setup is hassle-free. If you have any questions or would like to arrange setup and takedown services, please don’t hesitate to contact us. We’re here to help make your event a success.

Yes, you are welcome to make changes to your order, including altering or eliminating items, as long as you are not within the cancellation time-frame. We understand that event plans may evolve, and we strive to accommodate your needs to the best of our ability.

If you wish to make additions to your order, we will do our best to accommodate your request. However, please note that if the items were not previously reserved, we cannot guarantee their availability.

Our goal is to provide flexibility and excellent service to our customers. If you have any changes or adjustments to your order, please contact us as soon as possible so that we can assist you accordingly. We’re here to help ensure your event rental experience meets your expectations.

If you choose not to use your rental items, please be aware that rental rates are based on the agreed-upon rental period, regardless of whether the items are utilized or not. Our rental rates are typically calculated on a one-day basis, meaning that you are charged for the duration of time the items are in your possession.

We understand that circumstances may change, and we strive to offer flexibility to accommodate your needs. If you require rental items for longer periods, special rates may be available. Please feel free to inquire about extended rental options.

It’s important to note that all prices are subject to change without notice. We aim to provide transparent pricing and exceptional service to our customers.

If you have any questions or concerns regarding your rental period or pricing, please don’t hesitate to contact us. We’re here to assist you and ensure a positive rental experience.

Yes, it is highly recommended that you check and verify your rental items upon delivery. This step is crucial for both your peace of mind and ours. We want to ensure that you receive all the items you requested in the expected condition.

Please take the time to thoroughly inspect the rental items upon delivery. If you notice any discrepancies, damages, or missing items, please inform us immediately. We value your satisfaction and are committed to resolving any issues promptly.

Once the rental items have been delivered or picked up by the client, our item count must be accepted unless otherwise notified. Therefore, it’s essential to communicate any concerns or problems as soon as they are identified.

Please note that no credit will be given for unused equipment once it has been delivered or picked up by the client. We appreciate your cooperation in verifying the rental items upon delivery to ensure a smooth and successful rental experience.

If you have any questions or need assistance with your rental items, please don’t hesitate to reach out to us. We’re here to help and ensure your satisfaction.

If you receive items that are not included in your order or if you are missing items that were supposed to be included, please contact us immediately for prompt resolution.

We understand that accuracy and completeness are essential for your event, and we strive to ensure that your order is fulfilled correctly. If there are any discrepancies between what you received and what was detailed on your order, we are here to assist you in resolving the issue as quickly as possible.

Please reach out to us as soon as you notice any discrepancies, and our team will work diligently to rectify the situation and ensure that you receive the correct items for your event.

Your satisfaction is our priority, and we appreciate your cooperation in notifying us of any order inaccuracies so that we can promptly address them and ensure a successful event experience.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.